Keep your drone in the air with our UAV Service Plans
ENSURE OPTIMAL FLYING
Our team have developed a comprehensive range of Service Plans to ensure your UAV is fit to be deployed when needed.
Just like a car, a drone requires a regular service to ensure the machinery continues to operate at its best. As the only DJI-certified Repairs Centre in Aotearoa, our team of experienced technicians are trained to locate any potential issues and provide ongoing preventative care specifically for your craft.
Nobody wants unplanned downtime on a job. Ferntech UAV Service Plans provide peace of mind that your UAV will perform to its full potential every time you fly.
For those who are required to maintain their craft for Part 102 certification, Ferntech can provide Part 102 compliant inspections and service.
What We Offer
• New Zealand’s only DJI-certified Repair Centre
• Experienced and trained technicians
• Part 102 compliant inspections and service
• Preventative care to extend the life of your investment
• Reliable advice, trusted support and proven solutions
REPAIRS AND SERVICE
Although our craft are built with the latest technology to minimise crashes, accidents can happen — and if they do, it’s good to know that our in-house Repairs and Service Centre are here to help. We have a full-time, local Repairs and Service team with dedicated, qualified technicians who work hard to ensure that your craft will be back in the sky as soon as possible.
By buying through Ferntech, your repair will be covered under a local warranty and therefore can be assessed at our Repairs and Service Centre. If it cannot be repaired by us, we send the craft back to DJI HQ to ensure the craft is restored to the best possible condition.
REGULAR Drone SERVICE PLAN
The drones we supply are high-performance, commercial-grade UAVs relied on by many commercial customers. Ensure your drone is returning on it's investment with a regular service. We recommend that a full health check is conducted every 12 months for optimal performance.
Our trained technicians will assess, calibrate and clean your craft, locating and fixing any potential issues in the process. We perform a test flight after the service to ensure the craft is operating optimally. Each service is accompanied with our maintenance certificate. All Ferntech services comply with CAA 102 requirements and come with a maintenance certificate.
COST
Mavic & Phantom Series $200 + GST
Inspire Series $240 + GST
Matrice 30, 200 & 300 Series
Agras Series (Please contact us for quote)
The prices above do not include parts replacement, shipping or GST.
If parts are required to complete the service, our team will be in contact about additional costs.
SERVICE OUTLINE
Deep clean of craft
Parts inspection
Firmware Update
Calibration
Battery health check
Test flight performed
Ferntech maintenance certificate provided
Enterprise Shield
Included with your purchase* is a comprehensive 12-month cover through Enterprise Shield. This plan allows for up to two replacement UAVs in 12 months, regardless of the extent or cause of damage. You can also upgrade to a premium cover plan which will cover your craft and payloads for 24 months.
* included with Matrice 300 RTK, M30, M30T, M3E, M3T, P1, L1, H20T, H20N and H20.
Testimonials
“The service and support from the team at DJI Ferntech is first class!” — Michael Cutfield, Survey Manager, Fletchers
“Excellent service, and after sales service. Easy to talk to staff, with great ‘can do’ attitude.” — Dave Evans
“Best product range, best customer service, best deals — love this place.” — Steve Keats
“These guys are top notch, knows what they are talking about and provide excellent customer service even when you have a million questions.” — Daniel Herbert
FREQUENTLY ASKED QUESTIONS
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Yes, we offer customised service plans to cater to your needs. Simply email us on repairs@ferntech.co.nz to discuss your ideal service plan and we’ll see what we can do.
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Our repair centre is located the Ferntech headquarters in Auckland. Our address is 96 New North Road, Eden Terrace, Auckland, 1021.
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We recommend using a tracked courier service to ensure your drone arrives with us safely and quickly.
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If your drone needs to be returned, we provide prompt delivery through our trusted courier service. For standard M300 ABS cases, delivery is $80.00 across both the North and South Islands, with the cost added to your invoice.
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Yes, we offer Training Packages for many of our drones. Email our Commercial Solutions team at commercial@ferntech.co.nz or call us on 09 399 2084 to find out more about our training packages.
“Ferntech have been servicing NZ Rugby’s drones for a number of years now. Their service, expertise and professionalism has been exceptional, and I would highly recommend anyone with a drone (or anyone thinking of purchasing one) to use their services.”